▌随着山推非洲大区销量攀升、设备保有量增加，山推于2025年初联合潍柴启动“质量服务万里行”系列活动，通过集中走访，为客户提供设备巡检、技术培训、售后回访等服务。目前活动正持续推进中。
With rising sales and growing equipment inventory in Shantui's African region, Shantui launched the "Quality Service Journey" series of activities in early 2025 in collaboration with WEICHAI. Through focused site visits, the initiative provides customers with equipment inspections, technical training, after-sales follow-ups and other services. The campaign is currently underway.
全域覆盖夯实服务根基
▌本次“质量服务万里行”活动由山推在非洲的11个办事处牵头，联动当地经销商及潍柴团队，服务网络覆盖20余国、600余台设备。工作人员深入作业一线巡检设备、广泛收集使用反馈，为产品迭代优化积累数据支撑。同期开展的“客户关爱行”活动，更是直面客户的实际需求，与客户搭建起互信合作的桥梁，进一步深化山推品牌影响力。
Led by Shantui's 11 offices in Africa, the "Quality Service Journey" coordinates with local distributors and WEICHAI teams, with its service network covering more than 20 countries and over 600 units of equipment. Staff members conduct on-site equipment inspections at operation fronts and widely collect operational feedback, accumulating data support for product iteration and optimization. The concurrent "Customers Care Visit" directly addresses customer needs, building a bridge of mutual trust and cooperation, and further enhancing Shantui's brand influence.
多元赋能提升服务价值
▌山推针对非洲客户及工作人员开展产品操作、维护保养技巧、故障诊断排除等专项培训，并为客户建立全周期高效维修维护服务体系，通过快速响应的售后服务，使设备始终保持在最佳的工作状态。“服务+培训+保障”的一体化模式获得客户广泛认可，成功树立起行业服务新标杆。
Shantui has launched specialized training for African customers and staff, covering product operation, maintenance skills, fault diagnosis and troubleshooting. The company has also established a full-cycle efficient maintenance service system, ensuring equipment remains in optimal working condition through quick-response after-sales support. This integrated "service + training + guarantee" model has won wide recognition from customers, successfully setting a new benchmark in the industry's service standards.
▌未来，山推将持续以客户需求为导向，不断优化服务网络布局，以更优质的产品和更贴心的服务，为非洲基础设施建设注入源源不断的动力，与非洲合作伙伴共同谱写中非合作共赢的崭新篇章。
In the future, Shantui will continue to be customer needs-oriented, continuously optimize its service network layout, inject continuous momentum into Africa's infrastructure construction with better products and more considerate services, and jointly write a new chapter of China-Africa win-win cooperation with African partners.
